Presentation of the
new V5 interface




Clear2Pay Transactionnel B-Web HTML V4

   


01  What is the deadline to carry out my payments on the same day (Cut-off Time) ?
02  I lose my Digipass ?
03  I forget my Digipass code?
04  My digipass pin code is known by a 3rd party ?
05  A "Battery low" message appears on the Digipass screen ?
06  I have forgotten my password ?
07  My password is known to a 3rd party ?
08  I cannot connect to B-web any more because my password contains characters not available on the virtual keyboard displayed.


01 What is the deadline to carry out my payments on the same day (Cut-off Time) ?

Le tableau défini ci-dessous représente les heures limites de signature de vos paiements pour exécution de ceux-ci le jour même.
Dans le cas contraire, ces ordres de paiement seront exécutés le lendemain.

The table defined hereafter represents the limit hours of signature of your payments for execution on the same day.
If you don't sign them within those hours, the payment orders will be executed on the next day

CUT-OFF TIME
HEURE LOCALE / LOCAL TIME
  BENIN
Cotonou
15h00
  BURKINA FASO
Ouagadougou
17h00
  BURUNDI
Bujumbura
15h30
  CÔTE D'IVOIRE- IVORY COAST
Abidjan
13h30
Abidjan
15h00
  KENYA
Nairobi
16h00
  MADAGASCAR
Antananarivo
15h00
  MALI
Bamako
15h00
  NIGER
Niamey
15h30
  REP. DEM. du (DEM. REP. of) CONGO
Kinshasa
15h30
  RWANDA
Kigali
16h00
  SENEGAL
Dakar
15h30
  TOGO
Lomé
12h00
  TANZANIA
Dar Es Salam
18h00

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02 I lose my Digipass ?

If you lose your Digipass, contact the B-Web team of your bank as quickly as possible so that they can cancel your old Digipass and send you a new one.

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03 I forget my Digipass code ?

If you forget your Digipass PIN code, you will not be able to use Digipass. Contact the B-Web team of your bank in order for it to be replaced.

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04 My digipass pin code is known by a 3rd party ?

Should you wish to modify your Digipass PIN code, because you, for instance, believe that it is known to a third party, (see support).

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05 A "Battery low" message appears on the Digipass screen ?

If a "Battery low" message appears on your Digipass screen, it is time to replace the batteries !

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06 I have forgotten my password (for off-line connections) ?

Click on the "Forget password link on the login page and enter your 3 secret answers to the offered questions. You will then be able to choose a new password.

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07 My password is known to a 3rd party ?

Change your password in the e-banking interface.

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08 I cannot connect to B-web any more because my password contains characters not available on the virtual keyboard displayed.

Please contact your bank to propose a new password.

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